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Terms of Business
Rudan d.o.o.Here are the general rules and steps for conducting business, providing services, and communicating with potential clients and business partners.
Different agreements and exceptions can be negotiated on an individual basis per client, project, or contract, as well as for extraordinary circumstances and situations that require it.
Terms of Business - Content
Service Contractor
The service contractor is a visitor or user of the website, a legal or natural person who initiates contact and/or inquiry for a specific service or information provided by the Service Provider on the website. Contact and/or inquiry can be made through available contact forms on the website, as well as through publicly published and available contact information such as email address, phone, mail, and fax. The service contractor can represent a B2C customer or a B2B business partner.
Service Provider
The service provider is Rudan d.o.o., the owner and regulator of the Rudan brand. If a purchase agreement is reached, the service contractor pays the agreed parameters of the service at the defined price through a transaction account either in advance or upon completion of the service term, or according to exclusively agreed parameters between the parties of the Service Provider and the Service Contractor.
The service provider also collaborates with various cooperators and distributors and will, if necessary, direct potential buyers to them based on their location preferences. For potential business partners, the service provider will take all necessary steps to identify common goals and needs in order to establish a business collaboration.
The service provider conducts energy management and efficiency, and also offers services in the tourism sector. It is registered under the following recognizable information: RUDAN d.o.o., MB: 040116988, OIB : 84430586938.
Note
Rudan d.o.o. reserves the right to change the content on this page at any time and update it according to business needs and technological innovations that may be introduced.
General Terms
The provisions of the Consumer Protection Act (Official Gazette 41/2014), Chapter III – Conclusion of Contracts Outside Business Premises and Distance Contracts, from Article 57 to Article 79, apply to the terms of business.
The websites on the domain and headquarters of rudan.com do not represent an online store, but rather serve as content informative and marketing channels for the products and services of the Service Provider. However, through the website and its contact options, it is possible to initiate communication regarding the purchase of the Service Provider’s services.
Such communication, depending on its subject and nature, may end with a sale or the establishment of a partnership, which is then regulated, contracted, and organized outside the parameters and functionalities of the rudan.com domain and headquarters website.
Among the regulations, contracts, and organization of sales or the establishment of a partnership, elements such as Prices and payment methods, ordering, delivery, product replacement, complaints, returns, contract cancellations, and exclusion of the right to cancel the contract are considered. Regulations such as the aforementioned are individually negotiated and concluded by the Service Provider with the Service Contractor, and the websites on the domain and headquarters of rudan.com serve only to initiate conversations on the topic, or as a means for the Service Contractor to contact the Service Provider.
Images, Descriptions, and Videos of Services and Pages
Images and video footage of services, as well as various parts of the pages throughout the entire website, are partly sourced from internet portals that provide free images and videos: unsplash.com, mixkit.com, pixabay.com, pexels.com.
Other images and videos are directly owned by the Service Provider, Rudan d.o.o. These images and videos serve as descriptive references for services and aim to accurately depict their characteristics. Images and video footage sourced from these platforms, along with their original authors and third parties depicted in them, do not represent or in any way relate to Rudan d.o.o. and the services provided by the Service Provider. They are used and implemented according to the rules of the internet portals from which they were sourced, whose nature of operation is to provide images and video footage for free use in private and commercial purposes.
The Service Provider reserves the right to errors in the description and images of products.
Technical Support
In case of technical difficulties while using the website, the Service Provider will make every effort to resolve, repair, and restore the functionality and performance of the website optimally and promptly.
Note
The Service Provider will always attempt to provide users and visitors of the website with insight into any difficulties or malfunctions on the website through notifications on the website itself. If this is not possible, notifications will be sent via newsletters or direct email notifications.
Energy Sector Operations
The service provider determines that prices for services will be formed in accordance with a previously accepted offer. For services and tasks not covered by the offer, but which the company will perform for the service contractor based on a written request from the service contractor, prices will be separately negotiated for each individual task.
The service provider may issue an electronic invoice with a specification of services and an indication of the due date by which the service contractor is obligated to settle the invoice, in addition to the traditional invoice.
Establishment of Contractual Relationship
The service provider provides an Informative Offer with all information about the service and marked prices expressed in euros including VAT. The contractual relationship is established at the moment of accepting the offer. Upon the establishment of the contractual relationship, the terms specifically and individually agreed upon in the contract are applied.
When providing the offer or signing the contract, the service contractor is informed of the terms of cooperation and business, and it is assumed that the service contractor fully understands and accepts them.
Regarding the establishment of business cooperation with service contractors who wish to become partners of various levels, such as distributors, separate and distinct contract and cooperation documents with different parameters and conditions will be established and mutually accepted by the service provider and the service contractor.
In addition to contractual relationships established by accepting the offer, the service provider may have contractual relationships with the service contractor based on concluded contracts, including contracts concluded without a previously provided offer or contracts in which the offer will be an integral part.
Obligations of the Service Contractor
The service contractor undertakes, for the entire duration of cooperation with the service provider, both during the negotiation phase and the phase of making offers, contracts, and further continuation of the contractual relationship, to ensure the proper functioning of their email and telephone number. This is because correspondence will primarily take place via email messages and telephone calls. The service contractor is obligated to inform the service provider in writing of any changes to personal or identification data specified in the offer or contract regarding status, identity, and headquarters immediately, and no later than within 7 days from the date of the change. For the entire duration of the cooperation, i.e., during negotiations to establish a contractual relationship, as well as for the entire duration of the contractual relationship, the service contractor must designate an authorized person to represent the service contractor in relation to the services requested from the service provider. The service contractor undertakes to cooperate with the service provider to enable the service provider to perform the requested and agreed services on time. This entails providing all necessary materials, documents, data, and other items to the service provider so that the service provider can promptly commence the implementation of the contracted service and project. Additionally, the service contractor must provide the service provider with access to all necessary information or systems required for the execution of the contracted service and project.
Responsibility of the Service Provider
The service provider undertakes to provide services professionally, with quality and conscientiously, in accordance with professional standards and the care of a prudent businessperson. The service provider offers its services to the service contractor in accordance with the provisions of applicable regulations in the Republic of Croatia, or in accordance with the obligations from the contractual relationship. The contractual parties shall not be liable for the non-performance of any obligation under the contractual relationship if the impossibility of performance results from a force majeure event – an event beyond the control of the contractual parties and independent of their will, which directly affects the performance of the obligation under the Contract and whose occurrence is not the result of negligence of any contractual party. The contractual party affected by a force majeure event shall promptly, and no later than within 48 hours, notify the other contractual party in writing, indicating the nature of the force majeure event and providing appropriate evidence of its existence. The deadline for the completion of a specific project is determined by the informative offer or the contractual relationship, as well as the circumstances for extending the deadline.
Termination of the Contractual Relationship
The contractual relationship is typically established for a specified period of time, with the duration defined by the offer that, upon acceptance, leads to the establishment of the contractual relationship, or by the contract itself. The service contractor and the service provider have the right to terminate the contractual relationship at any time by sending a written notice of termination by registered mail to the valid address of the other party. In this case, the notice period is 30 days from the date of delivery of the notice of termination of the contractual relationship. In the event of termination of the contractual relationship by the service contractor before the expiration of the initial term of the contractual relationship defined in the offer or contract, or if the service provider terminates the contractual relationship at any time because the service contractor breaches the obligations assumed by entering into the contractual relationship, the service contractor is obliged to pay the service provider a contractual penalty consisting of the difference between the full price of the contracted services determined by the service provider’s price list and the price paid by the service contractor to the service provider based on the contractual relationship, from the date of the contract to the date of termination of the contractual relationship. The service provider will issue an invoice to the service contractor for that amount, which the service contractor undertakes to:
- If the service contractor fails to provide/enable the service provider with all necessary documentation or access to all necessary information that prevents the service provider from fulfilling its obligations or causes delays by the service provider in fulfilling its obligations;
- If the service contractor consistently delays in settling the service provider’s invoices in relation to the obligation to pay the invoices within the specified deadlines;
- If bankruptcy or a similar proceeding is initiated against the service contractor;
- If the service contractor breaches any of its obligations specified in these terms and conditions, the offer, or the contract, which could result in damages to the service provider;
- If the service contractor takes actions against the service provider that result in harm to the service provider and damage the service provider’s business reputation.
If the service contractor’s unacceptable or unauthorized use of the service provider’s services causes damage to the service provider, other service contractors of the service provider, or third parties, the service contractor will be liable according to applicable laws or a court’s final decision.
Operation of the Tourism Sector
The company Rudan d.o.o. operates in the tourism sector through its tourist facilities, accommodations, and related services. Each facility and accommodation, reflecting its unique location and specific service characteristics, has separate and distinct service prices, reservation procedures, payment methods, price lists, service categorizations, service descriptions, guest or customer obligations and rights, reservation cancellation policies, refund policies, as well as compliance with house rules and check-in/check-out procedures.
On the other hand, Rudan d.o.o. as a service provider in the tourism sector, for each of its facilities and accommodations, has specific obligations, descriptions, and categorizations of services, as well as rights to changes and cancellations of reservations and accommodations due to breaches of house rules and behavior policies.
For the sake of clarity, timeliness, and accuracy of data on the main website https://rudan.com, it is not possible to list all the details of the operation of each facility, accommodation, and tourism sector service. Visitors and potential guests are kindly asked to explore and, if necessary, contact individual accommodations to familiarize themselves with all aspects of their operation.
At this opportunity, we provide a list of websites through which it is possible to explore all our tourist accommodations and their terms of operation:
- https://terme-jezercica.hr/hotel/
- https://terme-jezercica.hr/kamp/
- https://www.kamp.galeb.hr/
- https://hoteladria.hr/
- https://arausana-antonina.com/en/
- https://www.hotelivodice.hr/sobe_arausa.html
- https://www.hotelvillaradin.com/hr/
- https://www.hotelivodice.hr/rooms_punta.html
- https://www.hotel-pagus.hr/en/
- https://laluna.hr/en/
Protection of personal data
The collection of personal data depends on: the type of service provided, users and clients, the buyer’s intention to use the services, the type of contract concluded with clients, as well as the intention of the service requester to exercise their rights based on legal and regulatory provisions on the protection of personal data.
The data of the service requester are not used for other purposes or disclosed to third parties unless required by law, and will be deleted as soon as they are no longer needed. Although no online internet service is 100% secure, the service provider makes maximum efforts to protect the service requester’s data from unauthorized access, use, alteration, or destruction through reasonable measures within the limits permitted.
The service provider employs appropriate business systems and procedures to protect the personal data provided by the service requester. The service provider also utilizes security measures, technical, and physical restrictions for accessing and using personal data on its servers.
In the event of potential partnership and business collaboration with external collaborators on specific projects, the service provider may disclose information about the service requester without which the entire project cannot be executed to the external collaborator. External collaborators must adhere to the Data Privacy Rules as agreed upon in the contracted terms of collaboration.
In cases where it is legally required or necessary for the prevention, detection, or punishment of criminal offenses and reporting, the service requester’s data will be shared with the competent authorities. We may disclose your information in response to a court order or other legitimate request by the government.
In the event of entering into a business collaboration beyond the parameters and boundaries of the website at the domain and web headquarters eux.co, a larger amount of personal data of the service requester will be required, which by its nature represents essential and necessary elements for valid and legally defined business processes and sales transactions.
Note
For the privacy policies directly related to the use of the website at the headquarters and domain rudan.com, please find more information on the privacy policy pages. For the cookie policy that operates on the websites of the headquarters and domain rudan.com, more information is available on the cookie policy pages.
Resolution of Disputes
The service user is obliged to cooperate with the service provider in good faith to address the causes of any complaints. A service user who leaves the premises and independently finds alternative accommodation due to dissatisfaction with the condition of the reserved accommodation, without giving the service provider the opportunity to address the cause of their dissatisfaction, has no right to demand a refund or file a lawsuit for damages.
The service provider cannot be held responsible for any climate conditions, cleanliness, sea temperatures, or any similar situations and events that may cause dissatisfaction to the service recipient but do not directly concern the quality of the reserved accommodation unit (e.g., bad weather, poorly maintained beaches, overcrowding, theft, or property damage, etc.).
Any disputes arising during the performance of services between the parties, including disputes concerning the validity, violation, or termination thereof, as well as the legal effects arising therefrom, shall primarily be attempted to be resolved amicably and by mutual agreement within 30 (thirty) days. Otherwise, the parties agree to the jurisdiction of the competent court in Pula.
Note
Rudan d.o.o. reserves the right to change the content on this page at any time and update it according to business needs and technological innovations that may be introduced.
Company
Rudan d.o.o.
Owner
Graciano Rudan
Personal identification number
84430586938
info@rudan.com
Contact Number
+385 052/845 500
MBS
040116988
Address
9. rujan 1/H, Žminj 52341
Judiciary
Commercial court in Rijeka – permanent service in Pazin
Capital
Share capital: 45,536,800.00 – paid in full
IBAN # 1
HR5423600001101537509
IBAN # 2
HR8624840081106726800
Contact
Do you have any questions?For any questions regarding the use of personal data, you can contact us by phone, email, or by using the form on our website.